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UMortgage Announces Q3 Goals and Priorities

July 14, 2022

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UMortgage Announces Q3 Goals and Priorities

PHILADELPHIA, PA., July 14, 2022 — After record growth highlighted a successful second quarter of 2022, UMortgage is turning the page into Q3 with clear priorities and refreshed goals that are aligned to help achieve the company’s long-term vision. 

UMortgage has set five priorities for Q3: Process Improvement, Operational Optimization, Experience Improvement, Loan Volume Growth, and Team Member Growth. These priorities will work in tandem to achieve the company’s refreshed goals, which can be seen in the image below. 

Q2 saw UMortgage double its number of LOs, with top originators from all over the country aligning with UMortgage’s vision for the future of the mortgage industry. That growth isn’t stopping, either. UMortgage plans to nearly double its number of LOs once again with a goal of more than 100 new LOs onboarded by the end of Q3.

Process Improvement has been targeted with the intent to evaluate and implement ways to seamlessly integrate new LOs and Operations team members. A more streamlined onboarding process will set a better benchmark for those new team members to prevent potential future fires. To maintain a high operational standard, UMortgage is introducing the First 5 Project where the company is aware of, supports, and evaluates the first five loans for any new team member. 

Operational Optimization will go hand-in-hand with these improved processes to support UMortgage LOs and Operations team members with their loans and reinforce UMortgage's targeted cycle time of 12 days between application complete to clear-to-close. Specialization Pods will make sure that dedicated Operations team members are assigned to high-touch loans and unique products while the core teams and their main pods continue to operate efficiently. These optimizations will not only provide a better client experience, but will also foster a better team member experience.

That team member experience is a crucial cornerstone to the growth of the company, and that’s evident with Experience Improvement tagged as a priority in Q3. Micro-level reporting will seek to improve the accuracy of cycle time reporting while an initial predictive analytics tool will identify loan trends based on certain characteristics to help our Operations team better support specific loan scenarios. An internal NPS survey will allow everyone involved in each loan file to provide feedback and support UMortgage’s initiative to Get Better Every Day. 

Above all, UMortgage’s goal is to build a sustainable company that allows LOs to offer their customers the best products, the lowest rates, and the best experience on the cheapest platform. In doubling its number of LOs in Q3, UMortgage plans to increase its loan volume and in turn, lower its cost-per-loan. Part of this priority is to see a 250-unit increase in monthly purchase loan volume by the end of the quarter. 
Change is positive, and these changes being implemented in the second half of 2023 will set UMortgage apart from the others within the mortgage industry. While some companies lay off employees in droves, UMortgage is heading in the opposite direction with smart, innovative business plans. If you’re interested in learning more about how UMortgage is becoming the best-in-class mortgage company for both LOs and consumers, sign up for the weekly Discovery Call, happening every Thursday at 2pm EDT.

About UMortgage

UMortgage is a purpose-driven mortgage company committed to serving their Loan Originators and community at large. Each Loan Originator offers consumers the personalized touch of working with a Broker in their backyard while maintaining the support and resources of a nationally licensed company. Licensed nationwide, they are trailblazing a path in the mortgage industry that is streamlined, modernized, and values-driven. For more information, visit umortgage.com or email media@umortgage.com.

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